RETURN & EXCHANGE POLICY
At California Jacket, your satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products under the following conditions:
Eligibility for Returns Policy
- Items must be returned within 30 days of receiving your order.
- Products must be in original condition, unused, unwashed, and with all original tags and packaging intact.
- Custom-made or personalized items are not eligible for return or exchange.
- Please note that if an order includes multiple pieces of the same product (in the same or different sizes), it cannot be returned, refunded, or exchanged.
- Returns, refunds, or exchanges are not accepted in cases of change of mind. All requests must be supported by a valid reason.
Restocking Fee:
- No restocking fee applies if the product is damaged or defective.
Return Process:
- Contact our support team at sales@californiajacket.com with your order number, pictures of the product and collar tag and reason for return.
- Our team will provide a Return Authorization and instructions for sending the item back.
- Ship the item back using a trackable shipping method to ensure safe delivery.
Exchange Policy
- At California Jacket, we strive to ensure you are completely satisfied with your purchase.
- If you face any sizing inconvenience or would like to exchange the item, kindly contact our customer support for further guidelines.
- To initiate an exchange, contact our support team at sales@californiajacket.com with your order details.
- Returned items must be in original condition, unused, unwashed, and with all original tags and packaging intact.
California Jacket is committed to making exchanges simple, fast, and fair for all customers.
Refunds:
- Refunds are processed to the original payment method within 5–7 business days after receiving the returned item.
Damaged or Incorrect Items:
- If your item arrives damaged or defective, please contact us immediately at sales@californiajacket.com with your order number and photos of the issue. We will provide an exchange or refund. Please note that the buyer is responsible for the return shipping costs.
Customer Support:
- Our support team is available Monday–Saturday, 9 AM – 6 PM (EST) to assist with any return or exchange inquiries.
California Jacket is committed to making returns and exchanges simple, fast, and hassle-free for all customers.